Website nappy restock and new designs nov/dec 2019 - like us on facebook or follow us on instagram for updates

Terms & Conditions

 

Shipping

We aim to dispatch all orders within two (2) business days of receiving the order and payment being cleared.  During peak sale times and/or the launch of new designs the Minnie & MAE team will work our hardest to process your order within the above timeframe, however due to the sheer volumes of orders received processing times may increase to a maximum of five (5) business days.

Shipping of orders which contain pre-order products

In circumstances a product is made available for pre-order we will, within the product description, provide an indicative timeframe for when the product is expected to be available.  Any order placed that contains a product on pre-order will be shipped in full following the pre-ordered item/s arriving and being available to send.

Australia

On checkout a flat shipping rate of $9.95 will calculate for orders in excess of $15.00.  Any order totaling $15.00 or less will calculate a reduced shipping rate of $4.95.  Free shipping is offered for all orders over $189 or where a customer elects to collect their order from an event.  When requested Express Postage will be arranged for a flat rate of $14.95.

Minnie & MAE use both Australia Post and Sendle to fulfill orders.  Once your order has been fulfilled you will receive emailed confirmation of its fulfillment and your tracking number.  Please be aware that postage/delivery times can vary between states and once your order is in transit there may be circumstances with the shipping companies outside of our control.

New Zealand

Flat rate shipping of $15.99 via Australia Post, Sendle or alternative shipping companies where appropriate.  Any import duties or taxes applicable within the destination country are the responsibility of the customer.

Please note all international sales are final.

Other International Destinations

International shipping rates upon request.

Please note all international sales are final.

 Returns

We believe in the quality of our products and workmanship. Our products are guaranteed for a period of 90 days from date of purchase. 

Any defective product will need to be returned to us with proof of purchase for repair or replacement. If the product is to be replaced it will be the same colour and style (subject to availability.) Customer is responsible for shipping cost.

As we are a small family business we are unable to accept returns for change of mind. 

Purchase of Clearance Items and Products Classified as Seconds

The purchase of any product identified as a clearance or seconds item is final and is an exception to our returns policy.

Cloth Nappies

90 day warranty excludes change of mind, normal wear and tear, leakage, smells, damaged caused by misuse and faults caused by not following manufacturers washing instructions.

Product Availability

Whilst we endeavour for our website to accurately reflect available stock levels, due to our ongoing commitment to markets and events we apologise in advance should an online product order coincide with a market event where the final quantity of product ordered has been purchased by a market customer.

In the event this situation arises we will, in the first instance, offer a suitable alternative product as replacement for the original item ordered.  Should you consider the replacement product to be an unsuitable alternative we will refund the purchase price of the unavailable item/s.

Product Representation

Minnie & MAE make every attempt for each product to be accurately represented including photographs, images and further product information.

Any measurement specified is approximate as each product may vary slightly as a result of the manufacturing process.

As Minnie & MAE print fabric exclusively for the purposes of manufacturing our range of cloth nappies and accessories any photograph or image depicting these items may vary slightly from the final product due to the nature of the manufacturing process.  This includes, but is not limited to the depth of colour, how the pattern is cut from the fabric and placement of the design on the finished item.

Pricing Disclaimer

Minnie & MAE reserves the right to change the price of any product or shipping without notice and at our discretion based on changes outside of our control.